Effective Date: 20 September 2026
Last Updated: 20 September 2026

1. Introduction

OK Photolab & Branding is a trading brand of Prestige Photos & Trading Enterprise (“OK Photolab”, “we”, “us”, or “our”).

We respect the privacy of our customers and other individuals who interact with our business. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with us through our physical locations, website, point-of-sale and order-management systems, WhatsApp, telephone, digital communication channels, delivery services, or other services.

This policy also applies to information processed through our integration with the WhatsApp Business Platform and related business systems.

2. Information We May Collect

Depending on how you interact with us, we may collect and process information including:

• Your name and telephone number;
• Email address, where provided;
• WhatsApp contact and messaging information;
• Messages and other communications you send to our business;
• Customer enquiries and service requests;
• Order, job and production information;
• Products and services purchased or requested;
• Payment and transaction information;
• Delivery or collection information;
• Customer preferences or instructions relating to an order;
• Images, photographs, artwork, documents or other files that you voluntarily provide to us for photography, printing, framing, branding, design or related services;
• Information necessary to provide customer support; and
• Technical, system and platform information generated when our digital services and integrations are used.

We only seek to collect information that is reasonably necessary for our business operations and the services requested by our customers.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and communicate with customers;
• Create and manage customer orders;
• Process sales and payments;
• Produce photographs, prints, frames, artwork and other customer-requested products;
• Coordinate production, quality control, collection and delivery;
• Provide order confirmations and status notifications;
• Inform customers when orders are ready for collection or delivery;
• Provide customer service and after-sales support;
• Maintain appropriate transaction and operational records;
• Prevent fraud, misuse and unauthorized activity;
• Maintain and improve our business systems and services;
• Comply with applicable legal, regulatory, accounting and record-keeping obligations; and
• Protect the legitimate interests, security and operations of our business and customers.

4. WhatsApp Communications

Customers may communicate with OK Photolab & Branding through WhatsApp.

We may use the WhatsApp Business app and WhatsApp Business Platform to receive and respond to customer communications and to provide transactional messages such as:

• Order confirmations;
• Production or processing updates;
• Notifications that an order is ready for pickup or delivery;
• Delivery updates; and
• Customer-service communications related to an enquiry or order.

Our business systems may integrate with services provided by Meta to allow authorized personnel to manage WhatsApp customer communications and order-related notifications.

Information processed through WhatsApp is also subject to the applicable terms and privacy practices of WhatsApp and Meta.

We do not use a customer’s decision to contact us through WhatsApp as permission to send unrelated promotional communications where separate consent is required.

5. Photographs, Artwork and Customer Files

Because our services include photography, photo printing, artwork printing, framing, mounting, branding and related production services, customers may provide photographs, artwork, graphics, documents and other digital files to us.

We process such materials for purposes connected with providing the service requested by the customer, including editing where requested, printing, production, quality control, reprints, collection and delivery.

Access to customer files is limited to personnel and service providers who require access for legitimate operational purposes.

6. Sharing of Information and Service Providers

We may use third-party service providers and technology platforms to operate our services.

These may include providers of:

• WhatsApp and business messaging services;
• SMS communications;
• Website and application hosting;
• Cloud infrastructure;
• Payment and financial services;
• IT support and security;
• Delivery and logistics services; and
• Other technology necessary to operate our business.

Where applicable, these providers may process limited personal information on our behalf or in connection with providing their services.

Our WhatsApp integration may involve services supplied by Meta Platforms and its affiliates.

We do not sell customers’ personal information.

7. Data Security

We use reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

Access to business systems and customer information is restricted according to operational requirements and authorized user roles.

No electronic system or method of storage can provide absolute security, but we seek to maintain safeguards appropriate to the nature of the information we process.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, supporting customers, meeting legal obligations and protecting legitimate business interests.

Retention periods may differ depending on the type of information and applicable requirements.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal and operational requirements.

9. Your Rights and Choices

Subject to applicable law, individuals may contact us to request information about personal data we hold concerning them or to request correction or deletion of eligible information.

Certain information may need to be retained where required for legitimate business, accounting, legal, fraud-prevention or regulatory purposes.

Customers may also ask us to stop sending communications that are not necessary for fulfilling an existing order, transaction or service obligation.

10. Data Deletion Requests

To request deletion of eligible personal information associated with OK Photolab & Branding, please contact us using the details provided below.

The request should provide enough information for us to identify the relevant customer record or communication without requesting unnecessary sensitive information.

We may need to verify the identity of the person making the request before deleting information.

Where we are legally or operationally required to retain certain records, we will retain only the information necessary for those purposes.

11. Children’s Privacy

Our services are intended primarily for customers purchasing photography, printing, framing, branding and related products and services.

Where services involve photographs or information relating to children, we expect the relevant parent, guardian or other authorized person to provide or authorize the material where appropriate.

We do not knowingly use children’s personal information for unauthorized marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable requirements.

The latest version will be published on this page with an updated “Last Updated” date.

13. Contact Us

Questions, privacy enquiries, correction requests and data deletion requests may be directed to:

Prestige Photos & Trading Enterprise
Trading as OK Photolab & Branding
Accra, Ghana

Email: admin@okphotolab.com
Website: okphotolab.com